1. Digital Download Access
Upon completing your purchase, you will receive an automated email containing a secure link to download your digital files. Please ensure you provide a valid email address without typos to avoid delays.
Timeline: The email is typically sent immediately after payment confirmation. If you don’t see it within 15 minutes, check your spam/junk folder.
Troubleshooting: For unresolved issues, contact our support team at [support email] within 48 hours of purchase. Include your order number and payment details for faster assistance.
Download Instructions: Click the link to access your files. Downloads may expire after 7 days or after 3 attempts—save your files promptly to a secure location.
Compatibility: Ensure your device meets the system requirements (e.g., software version, file format compatibility) listed on the product page.
2. Return & Refund Policy
All sales of digital downloads are final and non-refundable. Once files are delivered, they cannot be revoked, returned, or deleted from your device.
Why No Refunds?: Digital products are intangible and immediately accessible, making returns impractical. We encourage customers to review product descriptions, previews, and requirements carefully before purchasing.
Exceptions: Refunds may only be considered in cases of duplicate charges or unauthorized transactions, subject to verification. Contact us immediately if you encounter these issues.
Technical Support: If you experience problems with file integrity (e.g., corruption, incomplete downloads), we’ll gladly provide replacement access. Reach out to [support email] with details.
3. Promotion Rights
By using our products in your projects (e.g., videos, designs, social media content), you grant us a non-exclusive, royalty-free license to feature your work for promotional purposes.
Scope: We may use, reproduce, or display your project across our platforms, including websites, social media, advertisements, or newsletters, without compensation.
Attribution: While we may credit you, we’re not obligated to do so unless agreed upon in writing.
Your Responsibilities: Ensure your project complies with all laws and does not infringe third-party rights (e.g., copyrights, trademarks). We are not liable for content you create with our products.
4. Policy Updates & Contact
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting.
Questions?: Contact us at [support email] for clarification or assistance.
Dispute Resolution: Any disputes related to purchases will be addressed through good-faith negotiations in accordance with [Your Country/State] laws.
By purchasing our products, you acknowledge and agree to these terms. Thank you for supporting our creative community!